The total amounts for annual estimated operational expenses, capital investments and capital reserve replacement estimates makes up the annual budget. The total annual budget is then divided by the number of people paying assessments to determine the annual assessment amount.
Committee chairpersons and administration are members of the finance committee. Committees and administration are responsible for estimating annual expenses, capital investments and capital replacement reserves. Once all budgets are reviewed an approved by the finance committee, the final proposed budget goes to the Board of Directors for their approval. The BOD has the final say for additions to and deletions from a finance committee- approved budget. The budget is normally approved late in the year which establishes the annual assessment.
The 2023 annual assessments is $2177.00. The annual assessment is billed as soon as the assessment rate is established. Typically the assessment is due January 31st. The annual assessment can be paid in full, quarterly or monthly. You can pay by check, credit card, money order, cashiers check or ACH.
Members who do not pay an assessment and/or are behind in payments are considered members not in good standing and do not have the right to use any common ground area or facility (such as the beach, lake, parks, etc.). Their gate card is also ‘turned-off’ meaning access is only via the guest gate. A collection process is in place to collect past due assessment amounts.
Lake Sherwood does not receive money from any tax revenue so assessments have been authorized by the restrictions. Assessments pay for such things as road maintenance, security personnel, public works personnel, administrative staff; maintenance for parks, lakes, recreational facilities, Lake Sherwood-owned buildings, equipment used by maintenance, administration, security, water and sewer lines, wastewater treatment plant, dams maintenance and insurance just to name some of the major categories. Assessments also provide revenue for future community needs.
Lake Sherwood is a year-round residential community of about 1,200 acres and is much more than a Home Owners Association (HOA). Lake Sherwood is more like a small town. Lake Sherwood is the third largest community in Warren County. Lake Sherwood was started in 1967 and has around 500 homes and about 2100 lots.
Lake Sherwood owns, operates and maintain several business operations, including: A state-licensed water system with three commercial deep wells with about 27 miles of water mains. A state-certified waste water system with over 26 miles of sewer mains, including a waste water treatment plant that can service about 1,200 homes. 6 lakes, 3 regulated dams, a marina with over 100 boats slips, about 300 parking places for boat trailers and 4 sets of boat racks. The main lake (Lake Sherwood) is about 130 acres and does permit water skiing and other similar water activities. Lake Sherwood owns, maintains about 26 miles of roads that twist and turn throughout the community up and down a 200-foot elevation. Maintenance includes road patching, snow plowing and annual resurfacing of all roads on a four-year plan. Community Center which includes a clubhouse, beach, swimming pool, summertime snack bar, picnic table area, boat parking and volleyball court. Campground with electric and water hookups. Campground also has a pavilion with restrooms and showers, large playground and large grassy area. Several parks, playgrounds and pavilions are located throughout the community.
Click on the ‘documents’ menu for the rules, regulations, fees schedule.
What items are allowed in the trash compactor? The trash compactor is for household/residential trash only. So, the normal throw away products generated in the home when running a household are permitted or allowed. All items that are discarded in the compactor must be cut to a size 24” by 24” for the compactor to operate properly and no jam. Cardboard and other items of that nature that are household in nature should be cut to fit.
What items are not allowed in the trash compactor? The trash compactor is for residential trash—and items not normally associated with what is generated in a home, such as furniture, appliances, building materials, tires, paint, oil, and batteries are not allowed in the compactor
What happens if I place those items listed above that are not allowed in the compactor?
The compactor is provided for the benefit and use of LSEA residents and depends upon the community commitment and compliance with the rules and regulations that enable LSEA to provide this service. For those that abuse the privilege, surveillance cameras are in place and will record those that place items in the compactor so that enforcement is possible—including fines or penalties for those that fail to comply. That approach is not what any of us want to implement but may be necessary for those that abuse privilege.
How do I run the compactor?
Please remember to bring your gate card with you when dropping items into the trash compactor. After depositing your items into the trash compactor, if the bin you put your trash in is full to the bottom of the door, close the door and run the compactor. Place your gate card on the card reader by the compactor door to start the compacting process. If the bin is not full to the bottom of the door, you do not need to run the compactor.
What if the compactor is running when I arrive?
If you can hear the compactor running when you approach, wait until it has stopped before opening the door and depositing your trash. The normal cycle is about 2 ½ minutes and no more than 5 minutes. Do not open the door or press the red button when the compactor is running as it will stop. If you stop the cycle by opening the door to throw your trash in the compactor, you may end up depositing your trash behind the plunger which creates a maintenance and repair issue
What do I do if the trash bin is gone when I want to drop off my trash?
If the trash compactor unit is gone, please take your items back home and return 2 hours later, when the bins have been emptied and replaced. DO NOT leave items on the ground or on the ramp.
Can I leave “useful” items near the compactor for someone else who might want them?
Please do not leave “slightly used” items near the trash compactor in hope that someone else may want them. Take your items to a donation center or save them for the next large trash dumpster. Leaving items out “on display” causes undue cost for the Public Works Department, who must gather and store them until our next large dumpster arrives. Social Media has Buy, Sell, and Trade pages available. You can also post your items on the bulletin board in Sherwood Mail Center.
What should I do with the waste from a major cleanup or home remodel?
All contractor bids must include off site waste removal provisions. A homeowner DIY project must include hauling debris to the local dump or contracting for a dumpster at the home site. This includes “major” jobs such as clearing out a garage, basement, or preparing to move. Our compactor is not equipped to handle the entire contents of one resident’s garage or basement. No construction waste is allowed in any LSEA trash or recycle containers.
What should I do with my yard waste?
Yard waste (leaves, brush, wood, and limbs smaller than 4 inches) is to be taken to the burn pile, located near the wastewater treatment facility. No stumps, construction materials, lumber or any debris with nails are allowed. The key to the burn pile gate can be obtained from Security, at the Administration Building. This key must be returned immediately, and the gate must be locked between trips.
Where can I take my recycling? (please call these locations to confirm their ongoing participation as recycling centers)
Franklin County Recycle Center
Washington, MO 63090
636-239-1745
City of Washington Recycle Center
Washington, MO 63090
636-390-3950
East Central Missouri Recycling Center
24448 South Hwy 47
Warrenton, MO
636-456-3473 (Booneslick Regional Planning Commission)
Charles County Recycle Works-West
2110 E. Pitman Avenue
Wentzville, MO 63385
636-949-7900 Ext. 4267
What are the fines or Penalties that can be assessed for failure to comply with rules and regulations? Where are the fine proceeds placed?
The minimum fine is $25.00, and the maximum fine is $100.00, and the fine proceeds are placed in a General Fund.
Who collects those fines or assessments?
The payment of fines can be made via mail, in person or drop box and if not paid will be carried on the members account as an outstanding item until paid.
What items are allowed for large item disposal and When is it available?
The large item bin is available the last 4 full workdays—Tuesday through Friday, at the end of every even month, (eg. February, April, June, August, October, December) for disposal of large items that do not fit or are not allowed in the compactor. However certain items are not allowed in the large bin, nor compactor and they include—tires, batteries(including auto, marine, laptop, power tool batteries) , paint, waste oil, construction waste including railroad ties, yard waste, car parts, bricks, appliances larger than a microwave, and bathroom/kitchen fixtures
So, if I have items that cannot be placed in the compactor and cannot be placed in the large trash bin then where can I dispose of those items?
There is a burn pile that can provide an option to dispose of certain items—The burn pile—is located below the dam and these items can be disposed of there—yard waste, leaves, trimmings, grass—loose or in paper bags, tree branches less than 6 inches in diameter. However, construction debris, shingles, treated wood, any wood with nails in it, are not allowed at the burn pile.
What can I do with recyclables as the recycle bins are no longer available?
A list of facilities that accept recycled items—paper, aluminum, plastic etc., is listed in a posting in the mail room. Nearby—the New Melle Fire Dept accepts aluminum and their bin is located next to their building just outside the entrance to Lake Sherwood.
What can I do to dispose of items that do not fit the compactor, large item bin, burn pile or are recyclable?
Public Dumps are available in nearby communities—Wentzville, and Washington, that for a small fee will accept your materials that cannot be disposed of at LSEA.
FAQ’s–Water Service Lake Sherwood-April 2021—
Keep in mind that these questions and answers provide an overview of possible situations you may face as an owner/customer of LSEA Utilities. Please refer to questions/answers 30,39,40,44 and 49 for answers to specific questions related to weather and your responsibilities from main line to your home
- Who can answer a question about my bill?
Call LSEA Admin at 636-828-5777 ext. 2 to speak to the administrative assistant. They are available to help you manage your water account 8:00 a.m. to 4:30 p.m. Monday – Friday.
- Is our tap water safe to drink?
Yes! Our water more than meets all regulatory standards. Drinking water is regulated through the MO Department of Natural Resources and the U.S. Environmental Protection Agency. Our water quality has routinely met and exceeded the standards for quality water – Annual Water Quality Report at the MO DNR — Missouri Department of Natural Resources website– where Consumer Confidence Reports are listed– www.dnr.mo.gov/ccr/MO6036039.pdf
- What do I do if there is a water emergency?
If you are unexpectedly without water or spot a main break (water running down the street without a visible source), please contact security at 636-828-5777 ext 0. If the emergency occurs after regular business hours, our security staff will take your call requesting your name, lot number and description of issue and then mobilize an on-call field team accordingly.
- What’s the difference between a boil advisory and a boil order?
A boil advisory is a precautionary measure issued by the water utility to alert customers when there is a potential for compromised water quality. It is recommended that customers boil all water used in the preparation of food and beverage for consumption for 2 minutes. A boil order is a confirmation that contamination is present in the water system. It is essential that customers boil all water used in the preparation of food and beverage for consumption for 2 minutes.
Refer to Volume V, Water and Sewer—Rules and Regulations—Article 9 for process to follow as respects Boil Water Order. Question 48 below.
- Can you notify me if there’s a water emergency in my area? Sure, register at www.lakesherwoodestates.net member log in to get email alerts about water outages and other emergency notifications near your home, and other important addresses.
- What’s a water “main?”
“Main” is another term for a pipe. A water main is one part of a system of infrastructure that delivers water to our customers.
- Do I live in the Lake Sherwood service area?
If you live in LSEA you are in the service area.
- Do I have to pay a deposit to get water service?
For most residential customers, Lake Sherwood does not require a security deposit at this time—April 2021.
- How often am I billed?
Lake Sherwood bills you -monthly for a total of 12 bills in a calendar year and your billing for water will include charges for sewer and refuse/trash collection as well as seasonal charges for security, and road patrol.
- Do you charge a connection fee for new construction?
When a building permit is issued, the member is responsible for the charge on the fee schedule based upon the water/sewer/tap/meter fittings that are being used. Please see Volume V Rules and Regulations—Water and Sewer Article 4, Section 2, D and E. and LSEA Fee Schedule. Also, see Question and Answer 45.
To learn more, contact our Public Works staff at 636-828-5777 ext. 0
- What is the base/service charge?
The service charge covers certain fixed costs of providing water service, such as meter reading and billing expenses, replacing meters or other minor infrastructure, and public water maintained for fire protection. Look for a detailed description under Rates & Charges within our Rules and Regulations–Volume V.
Charges for water cover costs for producing and distributing water to your home. Volume-based water charges depend on consumption.
- What are the additional charges on my bill?
We keep our rates simple with just two components—a base rate and usage. For water, your usage is billed at a rate per thousand gallons used. In addition, as we provide the public works/utilities services beyond water service—we also bill for sewer, trash/refuse and other seasonal/special charge incurred for road patrol, security.
As to water usage charges–those who use more, pay more for water. In addition to a flat fee, the water bill also includes charges based upon water consumption as recorded at the water meter.
(The sewer fee is a flat rate for all members and not based on water usage at this time)
- Does my bill include trash or sewer fees? Yes– Lake Sherwood operates water services as well as wastewater (sewer) services and provides for trash/refuse disposal via a refuse collection firm.
- When do summer rates go into effect?
There is no summer rate change in place for Lake Sherwood Public Services/Utilities—water/sewer services.
- If I do not agree with my water bill, what can I do? Call Admin Staff at: 636-828-5777 ext. 2 to review your account. Our staff will answer questions about your bill and may be able to provide some insight based on account history and other information.
- Where can I pay my bill?
Check out our payment options at our member log-in portal at www.sentrymgt.com. Members may mail payments to P.O. Box 30437, Tampa, FL 33630 or make a phone payment by calling 844-550-0336.
- Can I pay with a credit card?
Yes, log on to the member portal to use a debit or credit card to make a payment.
- Why is there a charge to pay my bill online or by phone?
It’s a processing fee charged by the payment processor; Lake Sherwood doesn’t profit from this at all. Rather than hiding it in your rates, we thought it was best to be upfront and have customers who use the service pay for it.
- Where do water bill payments go?
We process all payments here in the office, they do not get sent anywhere for processing unless the member chooses to pay online. A file is then sent to us to upload the payment into our system.
- Can I get assistance with paying my bill?
Contact Sentry Managment at 844-550-0336 to speak to a customer service representative or you may wish to contact a charity that can assist in Warren County.
- Is Lake Sherwood Public Works- Utilities/Water Service a part of Lake Sherwood Estates Association?
Yes—ours is an owner owned water utility. Our legal incorporation is “Lake Sherwood Subdivision,” which is a description of our location – not a connection to another public agency.
- Is Lake Sherwood Public Works the same organization that provides wastewater services?
Yes, Lake Sherwood in addition to its functions as an association–also operates its own Public Works department that includes water and wastewater services. Water charges are based upon a base charge as well as a usage charge based upon gallons of water consumed. For information on how your water bill was calculated, please contact Administration at 636-828-5777 ext. 4 to speak to the accountant.
- Who makes the decisions at Lake Sherwood Estates Public Works?
We’re led by a seven-member Board of Directors, elected at-large in local elections by our customers. The Board sets the governing policies and provides financial oversight, with the input of the Utilities Committee—a volunteer group of local residents. Day-to-day operations are managed by our Association Manager in concert with our Public Works Dept, with support from our senior management team and staff.
- Where does Lake Sherwood get its water?
LSEA draws its water from the two deep water wells located near standpipes at Village Green—Well 2 as well as Doe Run/West Squire—Well 3. Our owner customers gain advantages from having multiple water sources. We have less vulnerability during drought and an ample supply of fresh water.
- What’s the temperature range of my water?
Depending on the season, water temperature within the distribution system varies between 34oF and 85oF. Typically, this variation is only noticeable if you’re drawing from a spout without temperature control, such as a garden hose or sprinkler. Hot water (i.e. showers) is created in the home by running tap water through your plumbing system’s hot water tank, which you can adjust to your preference.
- What is my water pressure?
Based on the elevation of your location, water pressure varies between 40 psi and 160 psi. LSEA Public Works is required to maintain a minimum pressure of at least 20 psi. If your water pressure exceeds 80 psi, plumbing codes may require a pressure reducing valve (PRV) which helps regulate the pressure in your home.
- Does LSEA Public Works water contain fluoride?
No fluoride is added to the water however, the water does contain some naturally-occurring fluoride.
- Do I need a water filter?
Your tap is perfectly safe without one. If you have an internal problem with your plumbing, you may want to consider a filter or treatment system as well as a water softener, as the water at Lake Sherwood is considered hard.
- Is tap water safer than bottled water?
Many bottled water companies use tap water as their source. Currently, bottled water is not as closely regulated or tested as tap water. Bottled water is regulated through the Food and Drug Administration; it’s considered a food product. Also, water utilities are required to publish information on their water quality; bottled water companies are not. See our Water Quality report at the Member Portal section of the LSEA website—Documents—or at the LSEA FB page.
- Since when have property owners been responsible for the service line?
Property owners are responsible for the service line running between the public connection main and the structure. (You may wish to check with your current Homeowners insurance provider to determine if you may purchase coverage for water line breakdowns between the mainline and your home, for a premium charge and separate limit and deductible.) Please check out Volume V Rules and Regulations regarding sewer and water services and responsibilities of owners as respects the line from the water main line and the home. See question/answer 44 for more information.
- Can I get a map showing LSEA Public Works water lines?
If you’re interested in learning more about the location of our mains, valves, hydrants, or fittings commonly used, contact our Public Works Dept, or check out the Map provided by the Utilities Committee, posted in the Mail Room and available electronically at the Member Portal section of the LSEA website, under documents.
- Why do your crews waste water by flushing hydrants?
Even the best water will get stale and taste unpleasant if not cycled through the system properly. In areas where water usage is low or crews are repairing mains, flushing is a required step to maintaining good, fresh water. We also wish to be sure that we have proper water at pressure for fire protection, and flushing enables us to confirm adequate pressure. See Question 47, below for info regarding steps to take after flushing results in discolored water.
- How do I treat the water for my fish?
Always use a dechlorinating agent, available at pet suppliers.
- Is it okay to drink hot water?
No, it is not a good idea to drink or use hot water from the tap for consumption or food/beverage preparation. Internal hot water systems (tanks, boilers) contain metallic parts that may corrode over time and could contaminate the hot water.
- Why do you charge for water when it is free in the wells?
The value added by LSEA public works guarantees quality and the convenience at your tap. As a not-for-profit, water rates are designed to cover the cost of operating and maintaining our water treatment plants, pump stations, and 26 miles of distribution pipe, covering our service area. We manage quality from source to tap, ensuring that high-quality water is available on demand. And we’re proud to deliver water at a great value – LSEA customers enjoy some of the lowest rates compared to neighboring utilities.
- Why do I have to pay the same rate for water outdoors and indoors, since my outdoor water doesn’t need to be treated?
LSEA has one distribution system to supply fresh, delicious water. The cost to construct and maintain dual systems of treated and untreated water would be prohibitive of any theoretical cost savings gained from providing untreated water for outdoor use. If you want untreated water for watering your garden, consider rain barrels.
- How is LSEA Public Works involved in fire protection?
We supply the water that firefighters use to fight fires and train firefighters. We maintain hydrants and keep a reserve of water ready for fire suppression. Because of our track record of availability and reliability, our customers get the added bonus of favorable rates on fire insurance, as of April 2021,we enjoy a Town Class Rating of 5, which is very good for a rural community and may result in lower rates from your homeowners’ insurance provider.
- Does LSEA guarantee service to customers requiring water for a medical need, such as dialysis centers or dialysis patients’ homes?
While we cannot guarantee continuous water supply due to extenuating circumstances (severe weather, required maintenance, emergency main breaks, etc.) and in the case of non-payment; we make a concerted effort to notify customers of planned outages. We strongly encourage all customers to create a FREE contact profile at www.Lakesherwoodestates.net member login so that we may reach you with our emergency alert system.
- How can I prevent my water meter from freezing? Cheap insurance against your water line freezing in one of the most vulnerable areas—your water meter pit—can be purchased for $40 from LSEA. For this fee, Public Works will purchase an insulation blanket for your water meter pit and install it when completing the next monthly meter reading. In recent years, 8 meter pits have frozen, leaving residents without water. To avoid this potential inconvenience, contact the LSEA Office (636-828-5777) find out how to get your name on the install list. (Also remember to disconnect your hoses from your outdoor faucets/spigots to prevent freezing)
- What should I do if I have an issue with my water? If you are experiencing low water pressure or other water issues, such as discolored water, please contact:
LSEA Front Gate Security Guard 636-828-5777 Ext 0
Please advise Security of the following:
Your Lot #
Problem nature and time experienced
Your contact information
- How do I know which well services my house? There is a map of the well areas posted in the mailroom. You can also access this map on the Sherwood Website, at lakesherwoodestates.net. You can also call Public Works for this information at 636-838-5777 ext 0.
- If a disaster occurs or service conditions exist, which is the LSEA water conservation plan? Volume V, Rules and Regulations—Water and Sewer (Article 7, section 3)
“3. If a disaster occurs, severe conditions exist and/or voluntary water curtailment or restrictions are requested by LSEA or if demands on the water system indicate that the threat of a water shortage will occur or continues to occur, LSEA or its agents may immediately implement any parts of the conservation plan below as LSEA deems necessary:
- a) Mandatory Restriction of Lawn Watering. Even-numbered addresses water on even-numbered days of the month, odd-numbered addresses water on odd-numbered days of the month.
- b) Mandatory Ban of Lawn Watering. All lawn watering, watering of gardens, crops, plants, trees and bushes is prohibited except from a hand-held container.
- c) Mandatory Ban on Washing Paved Areas. All washing of sidewalks, driveways, parking areas, patios and any other paved or concrete surfaced area is prohibited.
- d) Mandatory Ban on Filling and Washing. All filling or refilling of any kind or type of swimming pools and/or washing of cars, trucks or other motor vehicles and/or any washing of trailers or boats is prohibited.
- e) Mandatory Ban of Water Uses from Hydrants. All water uses from fire hydrants except for fighting fires and/or flushing mains to alleviate specific complaints and/or sampling and/or testing of water is prohibited.”
- Can I install an irrigation system for my lawn? No, Volume II, ACC, Article IV, B) Low Impact Rules, 2) Irrigation Systems:
“2.) Irrigation systems: Irrigation systems are allowed for plants/trees/shrubs only and must be approved by the ACC before installation. Irrigation systems for lawns are not allowed.”
- What part of my water system am I responsible for in case of repair? Please refer to –Volume V– Rules and Regulations—Water and Sewer Services Article 5 Paragraph 10
“10. The customer will maintain and be responsible for all aspects of the water service line and sewer lateral from the house or building including the connections to the mains.”
- Is there a fee to connect to water service? Please refer to Volume V—Rules and Regulations Water and Sewer–Article 4 Section 2 below—as well as Current Year Fee Schedule:
“Section 2 – Water and Sewer Connections
- Connection fees for the right to connect to LSEA’s water and sewer system are as follows: All Residential and Dwelling Units tap fees includes a ¾ inch meter and setting. These costs are detailed on the LSEA Current Year Fee Schedule. Should a larger water connection be required by the resident and approved by the LSEA Public Works Director, the higher cost of materials plus an Additional Coordination Fee shall be charged per the LSEA Current Year Fee Schedule. Commercial, Business and Industrial Development tap fees include a ¾ inch meter & setting. These costs are detailed on the LSEA Current Year Fee Schedule. Should a larger water connection be required by the customer and approved by the LSEA Public Works Director, the higher cost of materials plus an Additional Coordination Fee shall be charged per the LSEA Current Year Fee Schedule.”
- How do I apply for water service? Please refer to Volume V—Rules and Regulations Water and Sewer—Article 4, Section 2:
“CONNECTION FEES AND PROCEDURES Section 2 – Water and Sewer Connections
- Connection fees for the right to connect to LSEA’s water and sewer system are as follows: All Residential and Dwelling Units tap fees include a 3/4 inch meter and setting. These costs are detailed on the LSEA Current Year Fee Schedule. Should a larger water connection be required by the resident and approved by the LSEA Public Works Director, the higher cost of materials plus an Additional Coordination Fee shall be charged per the LSEA Current Year Fee Schedule. Commercial, Business and Industrial Development tap fees include a 3/4 inch meter & setting. These costs are detailed on the LSEA Current Year Fee Schedule. Should a larger water connection be required by the customer and approved by the LSEA Public Works Director, the higher cost of materials plus an Additional Coordination Fee shall be charged per the LSEA Current Year Fee Schedule.
- Connection fees listed herein change the first business day of the New Year. All connection fees above shall be paid at least 48 hours prior to the scheduling of an inspection of connection.
- A minimum of 24-hour notice, excluding weekend and holidays, is required for the scheduling of a connection or request for inspection of a connection. Any persons or firms excavating in City, County or State rights-of-way must have the proper permits from that particular entity prior to any excavations and may be required to produce proof upon demand.
- All water connections up to and including 1 inch in size shall be made or caused to be made by the customer. LSEA shall provide a 3/4 inch water meter. All other material and supplies, including but not limited to meters over 3/4 inch in size, meter setters, meter pits, lids and frames, service line piping shall be provided by and installed by the customer’s/developer’s/builder’s plumber by the scheduled time of connection and/or inspection. All materials and the alignments of the service lines must meet LSEA’s requirements as may be amended from time to time.
- Water connections over 1 inch in size shall be made only with LSEA’s prior approval and at the sole expense of the customer, developer, builder, plumber. Connections over 1 inch in size require the customer’s/developer’s/builder’s plumber to pay LSEA in advance, moneys required to purchase the specified water meter. The required saddle, the required corporation fitting, and the labor and equipment to tap and connect the service line to the water main is to be paid by the customer, developer, builder or plumber. Connections over 1 inch in size generally require additional time and coordination of work and are discouraged.
- Water connection fees include the right to connect, the installation of water meters 3/4 inch in size, and any applicable inspections by LSEA. Water connections and service lines shall be installed in accordance with the procedures, specifications and standards established by LSEA from time to time and on file with the Association. These procedures, specifications and standards will be provided upon request.
- Connections to LSEA’s sewer systems shall be made at the sole cost of the customer, builder, developer, or property owner including all labor, material, and supplies.”
- What steps should I take after hydrant flushing results in discolored water?
Hydrant Flushing Facts & Frequently Asked Questions
Why does LSEA perform hydrant flushing?
Hydrant flushing is the quick release of water from fire hydrants. It’s a controlled procedure that is vital to the general maintenance of the LSEA’s water distribution system. It ensures adequate water flow is available to fire fighters, residents and businesses. It also improves water quality by clearing iron and other mineral deposits from the water mains.
What are the effects of hydrant flushing?
Hydrant flushing helps ensure water quality and helps avoid random bouts of rusty water if there is a high demand for water, caused by a major firefighting effort or water main break.
During the flushing of a hydrant, some customers may notice reduced water pressure and flow.
Why is my water rust/tea-colored from the hydrant flushing? Is the water safe?
Sometimes hydrant flushing can make the water temporarily appear rust-colored because the iron and other mineral deposits in the water mains get stirred up. There is no health hazard associated with discolored water. Water is safe to use and consume during hydrant flushing, however it may stain laundry.
Does LSEA test the water regularly? Is the testing done at various sites?
LSEA Public Works tests the water both leaving the water plant and throughout the water system regularly, following U.S. and MO DNR protocols. Many tests are also completed around the clock during the water treatment process.
I live on the north side of the lake and LSEA Public Works is flushing hydrants on the south side of the lake. How come my water is discolored?
Sometimes residents who live beyond the limits of the area where hydrant flushing is currently being performed, may notice rust-colored water. This can occur because the opening of a hydrant can cause water to run in the opposite direction than normal. Public Works personnel use techniques intended to minimize these impacts.
How come my water is discolored, but my neighbor didn’t notice my discoloration?
If the water inside a home or business is turned on while hydrant flushing is going on, discolored water may enter your plumbing. If a neighbor did not use water during the day, they most likely will not notice any discoloration.
My water is discolored. What should I do?
Wait until flushing has subsided in your area then run a cold water tap until the water runs clear.
How often is hydrant flushing done?
Hydrant flushing is performed at different locations throughout the year. The work is generally done between 7:00 a.m. and 3:30 p.m.
Further questions can be answered by calling Public Works at 636-585-5777 ext. 0
- What should I do if there is a Boil Water Order?
Volume V–ARTICLE 9 BOIL WATER ADVISORIES AND ORDERS
“1. LSEA or its agents shall give notice to customers of any voluntary requests or mandatory measures LSEA places into effect by means of the LSEA website, mail, telephone, email, social media, or signage. In cases of extraordinary measures or disasters, LSEA may utilize all of the above as well as any emergency warning system including local law enforcement agencies.
- As required by the Missouri Department of Natural Resources, LSEA shall notify all customers/users of unexpected water main breaks, interruptions in service, or excessive pressure drops within the water distribution system a soon as possible and by the most effective means.
- A Boil Water Advisory will be issued when there is a concern that a problem with drinking water may exist, but has not yet been confirmed. Advisories may be issued while waiting for the results of normal daily water samples which have been sent for laboratory analysis or when system pressure is below 25 pounds per square inch.
- A Boil Water Order will be issued when any scheduled/emergency work or water system failure results in an interruption of service or causes system pressure to drop below 20 pounds per square inch. Boil Water Orders remain in effect until subsequent laboratory testing indicates that the water is safe (typically 48 hours).
- The following steps should be taken in the event that a Boil Order is issued:
- a) Boil water vigorously for three minutes prior to use. Let water cool sufficiently before drinking. Use only water that has been boiled for drinking, diluting fruit juices, all other food preparation and brushing teeth
- b) Dispose of ice cubes and do not use ice from a household automatic ice maker. Remake new ice cubes with water that has been boiled.
- c) Disinfect dishes and other food contact surfaces by immersion for at least one minute in clean tap water that contains one teaspoon of unscented household bleach per gallon of water.
- LSEA recommends that persons who are more seriously impacted by water-borne disease (those with reduced immune function, infants under six months in age, and the elderly) consider boiling their water under both Boil Water Advisories and Boil Water Order conditions for their safety.”
- In the event of severely cold weather what should we do to avoid a frozen water meter or frozen water line? And if a frozen meter should occur what do we do to handle? And, how can a frozen meter or water line be avoided?
Water Meters have been known to freeze with severe cold weather—and insulation kits are available to help prevent. However, if you experience a frozen meter Public Works can assist the homeowner to unthaw by dropping a heater into the meter pit and closing the lid for about 30 minutes and Public Works is always willing to help out if the homeowner does not have the means or ability to handle themselves. (However, if Public Works is called to perform work, beyond the above, there will be a minimum 2 hour labor charge)
- Since the meter lies between the home and the main, the homeowner is responsible for addressing or unthawing a frozen meter, and why insulation kit installation is recommended. (See Volume V rules and regulations Utilities for specific homeowner responsibilities).
- If the meter is damaged due to freezing, it is the homeowner’s responsibility to repair
- The homeowner may call Security to report a frozen meter, but a call can also be made to Public Works to discuss the issue and possible solutions.
- Frozen meters are relatively rare but can still occur—especially during times of severe cold weather -with temps below freezing day and night for several days. However frozen pipes can occur with less severe cold and precautions can be taken for handling.
Public Works recommends the following:
” Leave a faucet on closest to where the water lateral(line) enters the home—typically in the basement–and watch for water flow. Running water, even cold water, will help melt ice in a frozen pipe. You can use a hair dryer to warm the pipe. It sounds odd but is a common practice. If you do not have a hair dryer you can use a heating pad, heat lamp, or space heater. Do not use a torch or other device that will heat the meter or pipes too quickly and cause them to break. Continue to apply heat until your water pressure returns to normal. Run a faucet at a slow drip until temperatures warm up to prevent pipes from refreezing.”
You may also contact Randy at Public Works with any questions and they will attempt to help in any way they can.
50—Water Hardness Treatment—Per the MODNR Water Quality Report–the LSEA water hardness is measured at approximately 286 Milligrams Per Liter which is considered hard water. You may wish to consider purchase and installation of a water softener if hard water is an issue for you and your household . To determine the proper water softener setting, if you have a softener installed, divide the hardness rating of 286 by 17.1 to arrive at the proper water softener setting, or refer to your owners- manual or installing contractor for guidance.-
FAQs SEWER/WASTEWATER SERVICES LAKE SHERWOOD April 2021
For additional info as respects labor rates if Public Works is requested to perform work between the mainline and your home and other questions regarding Grinder Pumps and proper usage—please refer to the last three items in this document
Who should I call if I have a sewer backup?
Typically, a backup of any drain not located on the lowest level of your home is due to an internal clog and a plumber can help with that. If a backup is occurring in your main drain or multiple fixtures in your home are backing up at the same time you may have a sewer backup in the line or at your Grinder Pump, if you have one. A plumber can diagnose the problem or you can call LSEA/ PW at _636-828-5777 ext 0 for help solving the problem. If you elect to contact Public Works and they perform work on your line between your home and the main line to fix the problem—keep in mind their minimum charge is for 2 hours labor and on holidays/weekends and after hours the labor rate is at time and one-half. Be certain to check with your plumber to determine that you have a Sewer line Check Valve that prevents sewer backup into your home.
Who should I call about odor problems in my home?
First, if the odor is a rotten egg smell, please leave the home and call your LP gas provider to make sure the odor is not a gas leak. If gas is not the issue, check to make sure all drains in your home have water in them, and don’t forget the washing machine drain and basement floor drains. Typically, a cup or two of water will fill up the trap in the drain and stop any sewer smell from escaping. (For infrequently used drains try adding a tablespoon of vegetable oil along with the water to the drain. The oil will act as a barrier and keep the water from evaporating so quickly.) If odors persist, contact LSEA Public Works at 636-828-5777, ext 0 for help diagnosing the problem. They will also be able to tell you if crews are cleaning lines in your area
What may I dump down the sewers or my drains?
No Chemicals, nor cooking grease or oils of any kind, nor wipes should be dumped down the sewer drain. Cooking oil or grease should be captured in jar with lid and placed in trash. To properly dispose of household chemicals, please contact Warren County’s Environmental Division at 636-456-7474 or click here https://www.warrencountyhealth.com/enviromental/sewage-system.
For additional info regarding items that may be placed in drain—see this link
https://www.epa.gov/newsreleases/epa-encourages-americans-only-flush-toilet-paper.
The community includes over 26 miles of sewer lines, several waste water lift stations and a mechanical water treatment/wastewater treatment plant that includes UV to properly treat waste water before release into Wolf Creek.
Why are the water bill and wastewater bill combined?
LSEA provides both water and sewer services through our own facilities. If you have questions about your wastewater/sewer or water bill, please call 626-828-5777 LSEA Administration/Accounting
How are my sewer/wastewater charges calculated? All residential charges are based upon a flat charge and are not currently increased by usage. The current base usage rate can be found on the fee schedule at the member portal under documents—see below
I leave my home for the winter. Must I pay a sewer bill? ???
Yes
Why do wastewater rates go up?
There are several reasons for rate increases. They include:
- Inflation – The industry sees increased costs to do business, including costs for power, chemicals, solids disposal and labor costs.
- Water quality compliance requirements is another driver of increased costs. Because the water is returned to streams, river, etc. once it has been treated, the EPA continues to increase regulatory requirements to protect public health, protect the environment and ensure clean water. For example, LSEA Public Works may have been directed to uphold:
- New ammonia release criteria for area waterways, which will provide better protection for fish and other aquatic life.
- Increased nutrient removal requirements. Nutrients such as nitrogen and phosphorus facilitate algae growth which results in the oxygen depletion that affect fish and other aquatic life in local streams and lakes as well as larger downstream water bodies such as the Gulf of Mexico where large fish kills have occurred over the last several decades.
Continued investment in preventive maintenance – Unlike many utilities, LSEA/Public Works has a fiscally responsible and proactive asset management, maintenance and repair program that helps keep the cost of operating and maintaining the wastewater system lower by avoiding expensive repairs and clean-up costs resulting from deferred maintenance of sanitary sewer pipes and wastewater treatment equipment. By reinvesting in our aging system, LSEA has significantly reduced the occurrences of collapsing pipes and public health issues from back-ups and raw sewage overflows. By investing a little at a time, you get more out of the system by improving the durability, life and reliability of the county’s assets, thus lessening the impact to rates.
Will wastewater rates change in the future?
In 2021, no rate increase is planned at this time—however in the future an increase comparable to the CPI—Consumer Price Index or Construction Price Index is possible as well as monies set aside for future repairs or replacement, to reflect the total amount of money LSEA must collect from customers to pay all costs. We are investing now to save more over the long term.
How do LSEA’s Wastewater rates compare to others in the rural areas?
A chart that compares LSEA Wastewater rates. See how LSEA compares to other wastewater utilities.
https://moruralwater.org/download/2018-water-rates-survey/
Why is my water bill less than my wastewater bill?
There are several factors that impact the cost of cleaning wastewater; including energy, chemicals, and reinvestment in the collection and treatment systems. Pollutants in the wastewater must be removed to ensure the protection of public health, aquatic life and the environment before returning it to the environment. The cleaned water must meet water quality requirements.
The treatment process eliminates disease-causing bacteria to protect the environment for human and aquatic life. So, there is much more involved in treating water after it is used vs providing water in the first place.
Customer Service, Initiating Service
Is a deposit required for wastewater services?
Currently, LSEA Wastewater does not require a deposit for service.
Customer Service, Billing Process
How often are the wastewater bills distributed?
Public works bills are distributed every month to residential properties. Look for billing statements in envelopes clearly marked with the LSEA logo and address or via your email if you have signed up for electronic billing.
How long do I have to pay my bill?
The due date is 30 days from the statement date.
What happens if I don’t pay my wastewater bill on time?
Bills will be due within 30 days of the billing date. A delinquent notice will be mailed five days after the due date if payment has not been received. The delinquent amount will be subject to the accrual of interest and a late fee.
Don’t Flush Wipes(even so-called flushable wipes)- down the drain!!
This includes flushable types. They can cause problems in the sewer system, resulting in sewer backups for you and your neighbors. Follow the “3Ps” – only pee, poo, and (toilet) paper should be flushed. Dispose of all wipes, even the “flushable” types in the trash can. For more information, see https://www.epa.gov/newsreleases/epa-encourages-americans-only-flush-toilet-paper.
How may I pay my bill?
- 1. Manage Your Account Online—via Member Portal at LakeSherwoodEstates.net member portal site.
This method offers electronic check payments. You may also pay your wastewater bill using your credit card online. A convenience fee will apply to all credit/debit card transactions.
- ACH
Save time and money by paying your wastewater bill automatically. ACH makes paying your wastewater bill much easier.. To sign up, simply download and complete the form online at the member portal of Lakesherwoodestates.net and mail it to us. Please allow up to four (4) weeks for your request to be processed. You are responsible for payment until your ACH access is established.
- Drive By, Use Our Dropbox
You don’t even have to get out of your car. Customers who are out and about can use our drop box. Before you exit Lake Sherwood—the drop box is located next to the mailbox on your left in the parking lot west of the Administration Building. The preferred method is check or money order.
- The U.S. Mail
To pay by mail, please return the lower portion of your statement along with a check or money order in the envelope provided. The remittance address should show through the envelope window. If you do not have a return envelope with your statement, your payment should be mailed to:
LSEA, 1 Nottingham Court, PO Box 1085, Marthasville, MO 63357
What do I do if I have a billing question or think there is an error on my bill?
Please call the LSEA Admin/Accounting at 636-828-5777 ext 3 to report all billing issues.
What is LSEA’s Long Range Plan for Rates?
As part of its strategic planning process, LSEA Wastewater annually reviews its operations and plans rate adjustments accordingly, based on changes in the economy and prices for utilities and chemicals used in the operations of wastewater facilities. After a thorough review of the utility rates, LSEA Utilities/Finance Committee submits the Operation and Maintenance Budget and the user charge rates to the LSEA BOD, for approval. LSEA Utilities Committee and Public Works will continue to work closely with the BOD to ensure the best interests and needs of customers are being addressed.
How do I locate my sewer main?
Please contact LSEA Public Works- at 626-828-5777 ext 0 or call One Call for sewer locates before any construction or excavation in your yard to verify sewer main and laterals location
What part of my sewer/water system am I responsible for in case of repair?
Please refer to –Volume V– Rules and Regulations—Water and Sewer Services Article 5, Paragraph 10
“10. The customer will maintain and be responsible for all aspects of the water service line and sewer lateral from the house or building including the connections to the mains.”
Is Public Works available to assist with issues we may have with our sewer system, grinder pump or line? The homeowner is responsible for all services lines from the main lines—be it sewer or water—to their homes.
In the event that Public Works personnel are requested to repair the problem the minimum charge for their services is two hours of the labor rate at that time. If the issue is addressed in the evening or on a weekend or holiday—the cost is increased for labor rate that is time and a half. Normally the public works personnel will direct the association member to a list of plumbers that specialize in sewer line/grinder pump issues.
My Grinder Pump is causing problems—what can I do to address the problem
Grinder Pumps are the responsibility of the homeowner and a plumber or contractor with experience should be contacted to address issues you may be experiencing. However, Public Works is familiar with Grinder Pump operation, and may be able to offer assist by phone or conversation and provide a list of contractors that may be available to assist in repair.
For more info on Grinder Pumps in General—see link